Terms of Service

ICCKNet ("we", "us", "our") provides a multi-tenant platform for Internet Service Providers (ISPs), hotspot operators, and network access providers. By using our services, you agree to these Terms of Service.

1. Acceptance of Terms

By registering an organization account on ICCKNet, you agree to:

• Be bound by these Terms of Service
• Comply with all applicable laws and regulations
• Accept our Privacy Policy

If you do not agree, please do not use our services.

2. Description of Service

Feature	Description
Hotspot Management	Create and manage Wi-Fi hotspot vouchers and packages
PPPoE Billing	Manage recurring PPPoE/broadband subscribers and invoicing
Agent Portal	Allow agents to sell vouchers and earn commission
Payment Integration	Paystack/Hubtel payment processing
Customer Management	Manage customer accounts and transactions
Reporting & Analytics	View revenue, usage, and router health statistics

3. Account Registration

3.1 Who Can Register

Requirement	Description
Age	You must be at least 18 years old
Legal Entity	You must be a registered business or legal entity, or have the authority to operate one
Authority	You must have authority to bind your organization

3.2 Information Required

Field	Purpose
Organization Name	To identify your business
Admin Email	For account communications
Admin Phone	For support and verification
Password	To secure your account

3.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4. Fees and Payment

4.1 Subscription Fees

Plan	Price	Billing Cycle
Standard	GHS 0.00/month per organization	Monthly, after a 60-day free trial

4.2 Payment Terms

Term	Details
Due Date	On each billing cycle anniversary, once your trial ends
Accepted Methods	Paystack, Hubtel, Mobile Money (routed through Paystack/Hubtel)
Payment Provider	Payments are processed by our third-party payment gateways — card and mobile money details are not stored on our servers
No Refunds	Payments are non-refundable except as required by law

4.3 Late Payment & Suspension

Action	Timeline
Grace Period	7 days by default, as configured on your account
Suspension	Access suspended after the grace period ends
Termination	Account may be terminated after extended non-payment

5. Data Isolation and Privacy

5.1 Tenant Data Isolation

Principle	Implementation
Database Separation	Each organization has its own isolated database
Data Not Shared	Your data is not accessible to other organizations
Data Ownership	You own and control your organization's data

5.2 Customer Data

Your customers' data is collected and stored on behalf of your organization. You are responsible for your customers' data in accordance with:

• The Ghana Data Protection Act, 2012 (Act 843)
• Any other applicable data protection laws

5.3 Data Protection

We implement reasonable security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security. See our Privacy Policy for details.

6. Acceptable Use Policy

6.1 Permitted Uses

You agree to use ICCKNet only for:

Purpose	Examples
Legal ISP Operations	Providing internet access to customers
Hotspot Services	Managing public Wi-Fi hotspots
Voucher Sales	Selling internet vouchers
Network Management	Monitoring and managing network access

6.2 Prohibited Uses

You may not use ICCKNet to:

Prohibition	Description
Illegal Activities	Facilitate any illegal or fraudulent activities
Unauthorized Access	Access systems without permission
Malicious Activities	Distribute malware, viruses, or harmful code
Harassment	Harass, threaten, or abuse others
Violating Laws	Violate any applicable laws or regulations

7. Organization Administration

7.1 Admin Responsibilities

Responsibility	Description
User Management	Managing users and access within your organization
Content Moderation	Monitoring content and activities on your tenant
Customer Support	Supporting your own customers
Data Compliance	Ensuring compliance with data protection laws

7.2 Customer Relationships

• Your customers are your customers, not ours
• You are responsible for all interactions with your customers
• You must provide your own terms of service to your customers

8. Cancellation and Termination

8.1 Cancellation by You

Action	Details
How to Cancel	Contact support or use the cancellation option in your dashboard
When Cancellation Takes Effect	At the end of your current billing cycle
Future Billing	Stops immediately upon cancellation
Refunds	No refunds for unused time

8.2 Data After Cancellation

Data Type	Handling
Account Data	Retained in accordance with our Privacy Policy
Customer Data	Available for export during the grace period
Historical Records	Retained as required by applicable law

8.3 Termination by Us

We may terminate your account if you:

• Violate these Terms of Service
• Fail to pay subscription fees
• Engage in illegal or harmful activities
• Request termination

9. Intellectual Property

Property	Description
ICCKNet Platform	All code, designs, and functionality — our property
Trademarks	ICCKNet name and logo — our property
Your Data	All data you input into the system — your property
Your Branding	Your organization's name, logo, and content — your property

We grant you a non-exclusive, non-transferable license to use ICCKNet during your subscription period.

10. Disclaimers and Limitation of Liability

10.1 No Warranty

ICCKNet is provided "as is" without any warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10.2 Limitation of Liability

To the maximum extent permitted by law:

Exclusion	Details
Indirect Damages	We are not liable for indirect, incidental, or consequential damages
Maximum Liability	Limited to the subscription fees paid in the previous 6 months
Business Losses	Not liable for loss of profits, revenue, or data

11. Indemnification

You agree to indemnify and hold harmless ICCKNet from claims arising from your use of ICCKNet, your data or content, or your violation of these Terms or applicable law.

12. Third-Party Services

Service	Purpose
Paystack, Hubtel	Payment processing
Arkesel, Twilio, Africa's Talking	SMS delivery
WhatsApp Business Platform	WhatsApp notifications, where enabled
Our VPS hosting provider	Hosting and infrastructure

We are not responsible for the actions or policies of third-party services.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Ghana.

Step	Process
Step 1: Negotiation	Attempt to resolve disputes informally
Step 2: Mediation	If negotiation fails, attempt mediation
Step 3: Arbitration	If mediation fails, resolve through binding arbitration
Step 4: Courts	As a final resort, in the courts of Ghana

14. Service Level

Uptime	Target
Target	High availability, excluding scheduled maintenance — no specific uptime percentage is guaranteed
No Guarantee	We do not offer financial compensation for downtime
Notification	We will notify you of scheduled maintenance where practical

15. Force Majeure

We are not liable for failures caused by circumstances beyond our reasonable control, including:

Event	Description
Natural Disasters	Earthquakes, floods, storms
Civil Unrest	Riots, wars, strikes
Infrastructure	Internet outages, power failures
Government Actions	Regulatory changes, legal restrictions

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email notification
• Displaying a notice in your dashboard

Your continued use of ICCKNet after changes constitutes acceptance of the updated Terms.

17. Contact Us

Email	icckjob.ent@gmail.com
Website	icckjobs.com
Phone	[Insert phone number]
Address	[Insert business address]